Terms & Conditions

Effective Date: Feb 4, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website and services (the “Website” and “Services”) provided by Down South Wellness (“we,” “us,” or “our”). By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.

1. Acceptance of Terms

By using our Website or Services, you confirm that you have read, understood, and agreed to these Terms, along with any related policies, including our Privacy Policy. These Terms apply to all visitors, patients, and users of our Website and Services.

2. User Eligibility

You must be at least 18 years of age, or have the legal capacity to enter into a binding agreement, to use our Services. If you are under 18, you may use our Services only with the consent and supervision of a parent or legal guardian.

3. Services Provided

Down South Wellness provides health and wellness services, including consultations, assessments, and treatments, as described on our Website.
All content on the Website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding your specific medical concerns.

4. Appointments and Account Registration

Certain features of our Website, such as appointment booking or patient communication, may require registration or submission of personal information. You agree to:

  • Provide accurate, current, and complete information

  • Keep your information up to date

  • Maintain the confidentiality of any login credentials

You are responsible for all activity conducted through your account or booking details.

5. User Obligations and Prohibited Use

By using our Website and Services, you agree to:

  • Use the Website for lawful purposes only

  • Not interfere with the operation, security, or functionality of the Website

  • Not attempt unauthorized access to systems or data

  • Not upload or transmit malicious code, spam, or harmful material

  • Not misuse appointment booking or communication systems

We reserve the right to restrict or terminate access for misuse.

6. Payments, Billing, and Cancellations

If you book paid Services:

  • You agree to provide accurate billing and payment information

  • Prices, payment terms, and cancellation policies will be disclosed at the time of booking

  • Payments are due as specified during appointment scheduling

Refunds and cancellations are subject to clinic-specific policies communicated during booking.

7. Intellectual Property

All Website content, including text, graphics, logos, images, videos, and branding, is the property of Down South Wellness or its licensors and is protected by copyright, trademark, and intellectual property laws.
You may not copy, reproduce, modify, distribute, or use any content without prior written consent.

8. Third-Party Links

Our Website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party sites. Accessing third-party links is done at your own risk.

9. Privacy, SMS, and Communications

Your use of the Website and Services is governed by our Privacy Policy.

By opting in to receive SMS or electronic communications from Down South Wellness, you may receive:

  • Appointment reminders

  • Scheduling updates

  • Clinic notifications and health-related information

You may opt out at any time by replying “STOP” to the message received. After opting out, you will no longer receive messages unless you re-subscribe.

If you experience issues, reply “HELP” or contact us directly.
Message and data rates may apply. Mobile carriers are not responsible for delayed or undelivered messages.

10. Termination of Access

We reserve the right to suspend or terminate your access to the Website or Services, without notice, if:

  • These Terms are violated

  • Misuse or harmful activity is detected

  • Continued access poses risk to our clinic, systems, or users

Upon termination, your right to use the Website and Services will immediately cease.

11. Limitation of Liability

To the fullest extent permitted by law, Down South Wellness shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of, or inability to use, the Website or Services.
Our Services do not replace care provided by your primary healthcare provider.

12. Indemnification

You agree to indemnify and hold harmless Down South Wellness, its staff, affiliates, and partners from any claims, liabilities, damages, or expenses arising from:

  • Your use of the Website or Services

  • Your violation of these Terms

  • Any misuse of clinic systems or content

13. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of Ontario, Canada.
In the event of a dispute, parties agree to attempt resolution through good-faith discussion before pursuing mediation, arbitration, or legal action.

14. Changes to These Terms

We may update these Terms periodically. Any changes will be posted on this page with an updated effective date. Continued use of the Website or Services constitutes acceptance of the revised Terms.

15. Contact Information

For questions or concerns regarding these Terms, please contact us:

Down South Wellness
Address: #101–750 Base Line Rd E, London, ON N6C 2R5
Phone: 1-548-866-0539
Fax: 1-207-881-4330
Email: info@downsouthwellness.com