Privacy Policy

Effective Date: Feb 4, 2026

Down South Wellness (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our clinic. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Date of birth

  • Email address

  • Phone number

  • Mailing address

  • Health and medical information, including medical history and treatment details

  • Appointment and consultation details

  • Payment and billing information (including insurance-related details)

b. Non-Personal Information

  • Browser type and version

  • Device and operating system information

  • IP address

  • Pages visited and time spent on our website

  • Referral sources and website usage data

2. How We Use Your Information

We use your information to:

  • Provide medical, wellness, and healthcare services

  • Schedule, manage, and confirm appointments

  • Communicate regarding treatments, inquiries, and follow-ups

  • Process payments and insurance claims

  • Improve website functionality and user experience

  • Send clinic updates, reminders, and health-related information (with your consent)

  • Meet legal, regulatory, and professional obligations

3. How We Protect Your Information

We take reasonable and appropriate measures to safeguard your personal information, including:

  • Secure data storage and encrypted transmission where applicable

  • Restricted access to authorized personnel only

  • Regular review and updating of security practices

  • Compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA)

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use discretion when sharing sensitive information online.

4. Sharing of Information

We may share your information only when necessary, including:

  • With healthcare providers or specialists involved in your care

  • With insurance providers for billing and claims processing

  • With trusted third-party service providers (e.g., IT support, appointment systems, payment processors)

  • When required by law, court order, or regulatory authority

  • In connection with a business transaction such as a merger or sale

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance and functionality

  • Analyze website traffic and usage patterns

  • Remember user preferences

You may adjust your browser settings to refuse cookies. Please note that disabling cookies may limit some website features.

6. Your Privacy Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information, subject to legal requirements

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. Down South Wellness is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be promptly deleted.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Down South Wellness
Address: #101–750 Base Line Rd E, London, ON N6C 2R5
Phone: 1-548-866-0539
Fax: 1-207-881-4330
Email: info@downsouthwellness.com